Privacy Policy
Last updated: October 1, 2026
Information We Collect
We collect information you provide directly to us when you create an account, use our Service, or communicate with us. This includes your name, email address, and account credentials. When you use EvalDesk, we also collect the test cases you create, agent configurations, evaluation results, and any other content you upload or generate within the platform. We automatically collect certain information when you use our Service, including your IP address, browser type, operating system, pages visited, and the dates and times of your visits.
How We Use Your Information
We use the information we collect to provide, maintain, and improve the Service, including processing your evaluations and generating analytics. We use your account information to authenticate you, communicate with you about your account, and provide customer support. We may use aggregated, anonymized data for research and development purposes to improve our evaluation algorithms and platform features. We do not sell, rent, or trade your personal information or evaluation data to third parties. We do not use your test cases or agent responses to train machine learning models.
Data Storage and Security
Your data is stored on secure servers with industry-standard encryption at rest (AES-256) and in transit (TLS 1.3). We implement appropriate technical and organizational measures to protect your personal information and evaluation data against unauthorized access, alteration, disclosure, or destruction. We regularly review our security practices and update them as needed. Data retention periods depend on your plan and account status. You can request deletion of your data at any time by contacting us.
Third-Party Services
We may use third-party services to facilitate our Service, including cloud hosting providers, payment processors, and communication tools. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. When you configure integrations (such as Slack webhooks or custom endpoints), data will be sent to those services according to your configuration. We are not responsible for the privacy practices of these third-party services and encourage you to review their privacy policies.
Your Rights
You have the right to access, correct, update, or delete your personal information at any time through your account settings or by contacting us directly. You can export all of your evaluation data, test cases, and results in a machine-readable format at any time. You may opt out of non-essential communications by updating your notification preferences. If you are a resident of the European Union, you have additional rights under the GDPR, including the right to data portability and the right to lodge a complaint with a supervisory authority. We will honor verifiable consumer requests as required by applicable law.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected]. We will respond to your request within 30 days. You may also write to us at: EvalDesk, Attn: Privacy, 123 Evaluation Lane, San Francisco, CA 94105.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.